MTN Clicksoftware
Their business objectives were to improve profitability and resource utilisation, which translate to:
- Improved resource (technician)utilisationn and efficiency.
- Visibility of resources and service delivery.
- Improve customer service/satisfaction.
- Reduce operational cost and dispatcher head count.
- Improve supplier service and reduce related costs
MTN did not have a workforce management solution that was able to efficiently and effectively manage its technical resources from ticket creation to ticket closure. They required a workforce management solution that would aid their strategy to efficiently and effectively manage its field force environment thus creating a world class experience for its customers.
African Ideas provides MTN with the resources and systems to improve profitability and resource utilisation through the successful deployment of a leading workforce management solution to:
- Improve resource (technician) utilisation and efficiency.
- Visibility of resources and service delivery.
- Improve customer service/satisfaction.
- Reduce operational cost and dispatcher head count.
- Improve supplier service and reduce related costs
African Ideas does this through the deployment of a team of experts to MTN assists to define, design, implement and support Clicksoftware at MTN. We also provide an onsite managed support services to support the installation at MTN ensuring that we continue to support MTN in reaching their objectives.