Provision of approximately 28 resources to the TES. MTN has Local and Global 24x7x365 Network Operations Centres (NOCs) which are strategically positioned to manage the various Consumer, Enterprise and Wholesale markets in 17 of its footprints of 24 countries that span across Africa and the Middle East.
African Ideas currently deploys resources to service the clients of MTN, the Contact Centre in its local MTN NOC and SOC to cater for its South Africa market. The current SOC setup is situated at the MTN South Africa headquarters at 14th Avenue Roodepoort, Johannesburg.
The contract allows for the client’s Technology and Enterprise Services (TES) departments to be assisted and supported with their monitoring, surveillance and supporting services. Support is also provided to the technologies deployed. Some examples of these are (but not limited to) VoIP, APN, Transmission, Internet Protocol, GPRS, Microwave, Satellite, Wireless Services, Network Security etc. African Ideas plays a key role in the transformation of the various MTN strategies.