microsoft power platform

Innovative Digital Products to meet specific customer needs

African Ideas has built a variety of solutions that meet the business needs of our clients. Most of these solutions are reusable applications developed on the Microsoft Power Platform.

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About the Power Platform

African Ideas has built a range of solutions utilising the Microsoft 365 and Power Platform. These systems are fully integrated into line of business systems with 300+ connectors available and are underpinned by our Adoption and Change Management practice, aimed at helping organisations get the most value from their existing Microsoft investments and accelerate their digital transformation journey.

Rapid Application Development

With PowerApps’ user-friendly interface, pre-built templates, and drag-and-drop functionality, users can swiftly build and customize applications. This saves time and effort, empowering business users to respond quickly to changing needs.

Cross-Platform Compatibility

PowerApps allows applications to be deployed seamlessly across web browsers, iOS, Android, and Windows platforms. This ensures a consistent user experience and broad accessibility, empowering users to access and interact with apps anytime, anywhere, enhancing mobility and productivity.

Seamless Backend Integration

PowerApps effortlessly connects to diverse data sources, including cloud-based and on-premises systems. With built-in connectors to popular platforms like SharePoint, Dynamics 365, and Office 365, PowerApps allows easy access and manipulation of data. Users can build apps that interact with databases, generate reports, automate workflows, and perform other data-related operations

Workflow Automation

Power Automate empowers users to automate tasks and workflows across multiple applications and services. With a wide range of connectors, such as SharePoint, Microsoft 365, and Salesforce, users can seamlessly integrate and automate processes. By automating repetitive tasks, Power Automate saves time, reduces errors, and enhances overall efficiency.

Increased Productivity

Power Automate automates routine tasks like data entry, document approvals, and email notifications, freeing up time for users to focus on strategic work. By automating these manual tasks, employees can accomplish more in less time, increasing efficiency and enabling them to prioritize innovation and problem-solving.

Data-driven Actions

Power Automate integrates with Power BI and other data sources, enabling users to create workflows triggered by specific data conditions. This empowers organizations to deliver timely responses, improve customer experiences, and optimize business outcomes through automated actions based on data-driven insights.

Data Visualization and Reporting

Power BI transforms raw data into interactive and visually compelling reports and dashboards. With customizable charts and visual elements, users can easily analyze complex data, spot trends, and make data-driven decisions.

Data Integration and Connectivity

Power BI integrates with various data sources, including databases, cloud services, and third-party applications. With a wide range of connectors like Excel, SQL Server, and Salesforce, users can consolidate and analyze data from multiple sources in a centralized and unified manner, gaining a holistic view of their business.

Collaboration and Sharing

Power BI enables users to create, publish, and share reports and dashboards within the organization. With robust sharing and security features, users can control data access and ensure information is shared appropriately. Power BI’s collaborative capabilities foster a data-driven culture, empowering teams to work together, share insights, and make decisions based on a single version of the data.

Enhanced Customer Engagement

Power Virtual Agents allows organizations to deliver exceptional customer experiences by providing instant and personalized support through conversational chatbots. These chatbots can handle a wide range of customer inquiries, provide timely assistance, and offer relevant information 24/7. By automating routine interactions, organizations can improve response times, reduce customer wait times, and increase overall customer satisfaction.

Operational Cost Reduction

With Power Virtual Agents, organizations can automate repetitive tasks and processes, leading to significant time and cost savings. By handling common customer inquiries, such as FAQs and basic support requests, the chatbots free up human agents to focus on more complex and critical issues. This automation reduces operational costs, boosts efficiency, and allows resources to be allocated more effectively.

Rapid Deployment and Scalability

Power Virtual Agents offers a user-friendly interface and a no-code/low-code development approach, enabling organizations to quickly create and deploy chatbots without extensive technical expertise. The platform provides a range of pre-built templates and a drag-and-drop interface, making it easy to design and train chatbots. Additionally, Power Virtual Agents allows for seamless scalability, enabling organizations to expand their chatbot capabilities as customer needs and interactions grow.